Field Operations · Dispatch

CAD

Intake transport requests and call records, dispatch units, assign responders, track incident status, and keep all call activity synchronized with MDT, ePCR, transport, and reporting workflows.

Connected Modules7Cross-platform integrations

Operator Roles3Day-to-day users

Workflow Stages7Steps in operational flow

OnboardingActivates at Step 3 (module selection)When this activates

Buyer Value

Dispatchers get a live board of every unit, every open incident, and every pending assignment. Field crews receive call cards on their MDTs the moment a unit is assigned.

Operator Roles3 roles

Dispatcher
Communications supervisor
EMS director

Operational Workflow7 stages

01Call intake
02unit selection
03assignment
04incident tracking
05call closure
06ePCR handoff
07billing trigger

Real Screenshot ProofCAPTURED

Current Adaptix CAD screen — Current Adaptix CAD dispatch screen

Operational Use Cases4

Transport request and call intake
Unit assignment and dispatch
Live incident status updates
Call-to-ePCR handoff

Key Features4

Dispatch board
Unit status timeline
Incident context handoff
MDT sync

Connected Modules7 integrations

CAD writes to and reads from the following Adaptix workspaces:

MDT
ePCR
CrewLink
Fleet
Billing
Analytics
Communications

Pricing & OnboardingREAL TERMS

Pricing: Included in the Core tier. Unit-count pricing applies for fleets over 25 vehicles.
Onboarding: Activates at Step 3 (module selection). Enabled automatically when the agency selects CAD during signup.

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